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Return policy

Return & Refund Policy

At Revetement.com, a brand of TROPHOR GROUP, we are committed to providing high-quality surface coatings and ensuring our customers are completely satisfied with their purchases. We understand that sometimes things don’t go as planned. Below is our policy regarding returns, defects, and order cancellations.

1. Defective or Damaged Products

We take pride in the quality of our world-class materials. However, if a product you receive is defective, you are entitled to a refund or replacement under the following conditions:

  • Notification Period: You must notify us of any defects within 15 days of receiving your order.

  • Process: To exercise your right to reject a defective product, please contact our customer service team at hello@revetement.com.

  • Return of Goods: Defective products must be returned to us for inspection before a refund is finalized.

2. Product Appearance and Specifications

Please note that we make every effort to display our products accurately. However:

  • Illustrative Images: Images on our website are for illustrative purposes. We cannot guarantee that your monitor’s display of colors or textures exactly matches the actual product.

  • Variations: Slight variations may occur. Each product is sold subject to its specific description.

  • Dimensions: Dimensions provided are for information only. Please ensure there is sufficient access (doors, windows, passages) for bulky items before ordering.

3. Out-of-Stock and Discontinued Items

All products are subject to availability. If a product you ordered is temporarily unavailable or has been discontinued by the manufacturer:

  • We will notify you via email as soon as possible.

  • We will offer a replacement item of similar quality.

  • If you do not wish to accept the replacement, you may cancel your order and receive a full refund.

4. Order Cancellations and Changes

  • Changes by You: If you wish to modify your order (quantity, specifications, or delivery address), contact us immediately. If the change is possible, we will notify you of any adjustments to price or delivery times for your confirmation.

  • Unsuccessful Payment: If the amount owed cannot be charged to your provided payment method, your order will be automatically cancelled.

  • Failed Delivery: If delivery fails due to your error (incorrect address or absence) and you do not re-arrange delivery after our attempts to contact you, we reserve the right to end the contract and charge for storage or additional delivery costs.

5. Professional & Commercial Orders

Our website is intended for domestic and private use only. You may not purchase products for commercial resale via the standard e-commerce checkout. If you are a professional customer or contractor, please contact us through our CONTACT page to discuss specific professional return terms and trade options.

6. How to Request a Return or Refund

To start a return process or file a complaint regarding your order:

  1. Email us: Send your order number and details of the issue to hello@revetement.com.

  2. Contact Form: Alternatively, use the form on our dedicated CONTACT page.

  3. Shipping: Our team will provide instructions on where and how to ship the products back to our regional hubs or head office.

Legal Information: 

Revetement.com | TROPHOR GROUP, 46 boulevard Zerktouni, Casablanca, Kingdom of Morocco, RC: 408985 | ICE: 002120288000072