Revetement.com

STAMP of EXCEPTION

Terms and conditions

TERMS AND CONDITIONS

Revetement.com™

1. About Us

Revetement.com is a distribution brand of floor and wall coverings, operating under TROPHOR GROUP.

Head Office :
46 Boulevard Zerktouni, Casablanca, Kingdom of Morocco

RC: 408985
PATENT: 34295557
ICE: 002120288000072
FI: 26077987

Revetement.com operates an e-commerce platform specializing in premium floor and wall coverings, supplying customers worldwide.

2. Acceptance of These Terms

By accessing and using our website, you confirm that you accept these Terms and Conditions and agree to comply with them.
If you do not agree to these Terms, you must not use our website or place any orders.

3. Eligibility and User Account

You must be at least 18 years old to place an order on our website.
Certain products may be subject to additional legal age restrictions.
To purchase products, you must create an account and provide accurate, complete, and up-to-date information.
You are responsible for maintaining the confidentiality of your account details.

We reserve the right to request additional identification or invoicing documentation when necessary.

4. Products and Product Information

We strive to display products as accurately as possible; however, images are for illustrative purposes only.
Colors, textures, and finishes may vary depending on screen settings.
All products are sold subject to their description.
Dimensions are provided for information purposes only. Customers must ensure accessibility for delivery prior to ordering.
All products are subject to availability.

If a product is unavailable or discontinued, we will notify you and offer a replacement or a full refund.

5. Orders and Contract Formation

Orders can be reviewed and corrected before submission.
After placing an order, you will receive an Order Confirmation email.
The contract is formed only for the products listed in the Order Confirmation.
If you notice any errors, please contact us immediately via the CONTACT page.

Products are supplied for private and domestic use only. Commercial or resale purchases require prior contact with our team.

6. Prices and Delivery Costs

Prices are checked regularly but errors may occur.
If a pricing error is identified, we will contact you to confirm whether you wish to proceed or cancel.
Prices may change, but confirmed orders will not be affected.
Delivery costs are not included in product prices and will be displayed during checkout.

7. Promo Codes

Only one promo code may be used per order.
Promo codes cannot be applied retroactively.
Unauthorized use of promo codes may result in order cancellation.
Additional conditions may apply to promotions.

8. Payment

We accept the following payment methods:

Visa
MasterCard
American Express

By placing an order, you authorize us to perform payment authorization and anti-fraud checks.
Your card will only be charged once the order confirmation is issued.

If payment fails, we reserve the right to cancel the order.

9. Delivery

Delivery will be made to the address provided in the order confirmation.
Estimated delivery times are indicative and may be affected by events beyond our control.
Customers must ensure availability to receive deliveries.
Failed deliveries may incur additional costs.
Risk passes to the customer upon delivery or collection.
Ownership of goods transfers only once full payment is received.

10. Returns and Refunds

If a product is defective, you may request a refund within 15 days.
To exercise your legal rights, products must be returned.
Please contact customer service at hello@revetement.com before returning any item.

11. Use of the Website

You agree that:

Website access may be interrupted or suspended without notice.
All intellectual property rights belong to Revetement.com or its licensors.
Content may only be used for personal, non-commercial purposes.
Website content is provided for general information only.
You are responsible for protecting your devices from viruses.
You must not attempt unauthorized access or introduce malicious software.
External links are provided for information only; we are not responsible for their content.

12. Personal Data and Privacy

We process personal data in accordance with applicable laws and our Privacy Policy.

How We Use Your Personal Data

Purpose / Activity	Data Type	Lawful Basis for Processing
To register you as a new customer	Identity, Contact	Performance of a contract
To process and deliver your order, including payments and debt recovery	Identity, Contact, Financial, Transaction, Marketing & Communications	Performance of a contract; Legitimate interests (debt recovery)
To manage our relationship with you (notifications, reviews, surveys)	Identity, Contact, Profile, Marketing & Communications	Contract performance; Legal obligation; Legitimate interests
To enable participation in competitions or surveys	Identity, Contact, Profile, Usage, Marketing & Communications	Contract performance; Legitimate interests
To administer and protect our business and website	Identity, Contact, Technical	Legitimate interests; Legal obligation
To deliver relevant content and advertisements	Identity, Contact, Profile, Usage, Marketing & Communications, Technical	Legitimate interests
To analyze data and improve our services	Technical, Usage	Legitimate interests
To make product and service recommendations	Identity, Contact, Technical, Usage, Profile	Legitimate interests

13. Marketing and Communications

You will receive marketing communications only if you have opted in.
You may unsubscribe at any time using the link provided or by contacting us.
Opting out does not affect transactional communications.

14. Changes to These Terms

We may update these Terms from time to time.
The version applicable to your order is the one in force at the time of purchase.
Please review these Terms regularly.

15. Complaints

If you have a complaint, please contact us via the CONTACT page.
We are committed to resolving issues promptly and fairly.

Revetement.com™
📧 hello@revetement.com